Question 1

How long does a typical project take?

Accepted Answer

A premium marketing website typically takes 3-5 weeks. Web applications and custom software range from 6-16 weeks depending on scope, usually delivered in phased milestones so you see progress every week.

Question 2

Do you work with businesses outside Australia?

Accepted Answer

Yes. While DKNS Digital is based in Australia, we work with clients internationally and run every engagement on async-friendly, milestone-based communication.

Question 3

Can you take over an existing website or system?

Accepted Answer

Yes. We regularly take over existing codebases — auditing what's there, stabilizing it, and building forward from a solid foundation rather than starting from scratch unnecessarily.

Question 4

What does 'AI automation' actually mean for my business?

Accepted Answer

It means identifying the repetitive, manual work in your operations — data entry, reporting, follow-ups — and building a system, often AI-assisted, that does it reliably without a person in the loop every time.

Question 5

Do I need to know what I want built before contacting you?

Accepted Answer

No. Most engagements start with a discovery call where we help translate a business problem into a technical scope — you don't need to arrive with a spec.

Question 6

What happens after launch?

Accepted Answer

Every project includes a post-launch support window, and most clients continue on a long-term support or enhancement retainer afterward.

Common questions, answered